For questions about your order please email us at firstname.lastname@example.org and please include your order number in the subject line. For inquires regarding a specific product, please e-mail us at email@example.com. You can also reach us by phone by contacting a customer service representative at Make Smith Leather Co. by calling (805) 699-6296, Monday-Friday 10AM-6PM PST.
What is your return policy?
All sales are final after 15 days. Please contact us if there is a problem with the product within 15 days, or there is no refund. All returns are subject to a 10% restocking fee. We do not reimburse of shipping fees.
Customization VOIDS RETURN POLICY
Any personal initialing or custom fabrication voids any return policy previously mentioned. As a courtesy service we like too offer initialing to each piece to make it special, but we cannot resell an item that is personalized in this manner.
We honor a lifetime warranty of every product we make. If there is a manufacturing defect, we will take care of it, repair or replace the items if its found to be our responsibility. We do not cover wear and tear.
How To Make A Return
Please write an email to firstname.lastname@example.org and explain the situation, give us our name and order number and we will contact you in return.
Once an order is shipped it cannot be canceled. If the order is cancelled and returned, the Shipping charges are nonrefundable and a resstocking fee may apply.
24 Hour Production Time
All orders received after 2 p.m. PST Monday through Friday (except holidays) will be processed the next business day. All orders received after 2 p.m. Friday will be processed the following Monday.
* Every item is handmade, please allow a 24 hour turn around time for manufacturing.
How Online Orders are Shipped
All orders are shipped via USPS Priority Mail or, upgrade to USPS Next Day.
Why does my purchase include sales tax?
Orders shipped to addresses in California only will be charged applicable sales tax.